Job Description
About the Organization
A global telecommunications group operating large‑scale consumer services is strengthening its Business Support Systems (BSS) operations. The team manages revenue‑critical platforms that process usage, charging, invoicing, payments, and collections across the customer lifecycle.
Team Mission
The BSS Operations function ensures the reliability, accuracy, and auditability of billing‑related platforms. We partner closely with product, engineering, finance, and external vendors to safeguard revenue, shorten incident resolution times, and continuously improve operational resilience.
What You’ll Do
Provide day‑to‑day L2 technical support for revenue‑impacting BSS applications (billing, rating, mediation, payments, collections).
Triage, troubleshoot, and resolve complex production issues; prioritize by customer and financial impact.
Perform root‑cause analysis (RCA) using logs, data sets, and application telemetry; document fixes and preventive...
A global telecommunications group operating large‑scale consumer services is strengthening its Business Support Systems (BSS) operations. The team manages revenue‑critical platforms that process usage, charging, invoicing, payments, and collections across the customer lifecycle.
Team Mission
The BSS Operations function ensures the reliability, accuracy, and auditability of billing‑related platforms. We partner closely with product, engineering, finance, and external vendors to safeguard revenue, shorten incident resolution times, and continuously improve operational resilience.
What You’ll Do
Provide day‑to‑day L2 technical support for revenue‑impacting BSS applications (billing, rating, mediation, payments, collections).
Triage, troubleshoot, and resolve complex production issues; prioritize by customer and financial impact.
Perform root‑cause analysis (RCA) using logs, data sets, and application telemetry; document fixes and preventive...
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