Telecom Tier 1 Support

Description

• Provide first-level support for telecom services, addressing customer inquiries and issues.
• Diagnose and troubleshoot telecom network problems to ensure quick resolution.
• Assist in the installation and configuration of telecommunications equipment.
• Maintain records and documentation of all support interactions and resolutions.
• Escalate complex issues to Tier 2 support while ensuring customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• Experience Level: 1–3 years of experience in telecom support or a related field.
• Skills and Competencies: Strong understanding of transmission line design and telecom networks.
• Qualities and Traits: Excellent communication and problem-solving skills.
• Working Conditions: Ability ...