Telecommunications Agent

As a Telecommunications Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will manage all guest and internal communications through the hotel’s PBX system. You will ensure accurate, prompt, and professional handling of telephone calls, messages, and requests, contributing to a seamless guest experience that reflects the bold, playful, and stylish SO/ brand identity.

Key Responsibilities:

• Operate the hotel’s PBX system efficiently, managing incoming and outgoing calls.
• Answer guest inquiries promptly and professionally, providing accurate information about hotel services, facilities, and local attractions.
• Transfer calls to the appropriate departments, ensuring smooth communication and guest satisfaction.
• Record, deliver, and follow up on guest messages accurately and in a timely manner.
• Assist with wake-up calls, conference call setups, an...