Job Description
Telecommunications/VoIP Engineer
Job Title: Telecommunications/VoIP Engineer(Onsite Role)
Location: Noida(Work From Office)
Department: IT Infrastructure / Operations Support
Reports To: IT Manager / Infrastructure Lead
Employment Type: Full-time
Shift: US Shift
Job Summary
We are seeking an experienced Telecommunications/VoIP Engineer to design, administer, and support cloud-based contact center and VoIP solutions. The ideal candidate will have strong hands-on experience with NICE CXone, Twilio, SIP-based telephony, and enterprise networking, along with a solid understanding of PSTN and global telecom providers.
Key Responsibilities
• Administer, configure, and support the NICE CXone (NICE inContact CX One) platform, including call flows, routing, integrations, and reporting.
• Design, develop, and manage Twilio VoIP cloud solutions, including voice, SIP trunking, and API-based integrations.
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