Telemarketing Team Leader

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit:

Key Responsibilities

• Lead, train, and monitor a team of Filipino telesales agents
• Collaborate with the marketing and product teams to adjust strategies based on data insights
• Generate regular reports and give presentations to Chinese-speaking management
• Optimize call scripts and agent performance based on data
• Develop incentive programs to boost agent motivation and performance

Qualifications

• At least 3 years of experience as a Team Lead or Supervisor in a call center environment
• Strong background in data analysis, KPI tracking , and reporting
• Proficie...