Telephone Account Manager

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Telephone Account Manager

Role Purpose

The TAM combines relationship management, service excellence, and performance‑driven activity to ensure introducers receive outstanding support and the business continues to grow sustainably.

The Telephone Account Manager (TAM) plays a vital role in supporting Key Partnerships’ growth by driving performance across all core KP metrics, including enquiries, booked appointments, and attended appointments. The role focuses on delivering exceptional service to introducers and customers while supporting the wider business in achieving its goals for helping more customers with Later Life Lending solutions.

Key Resp...