Telephone operator

We are looking for a polite and reliable Telephone Operator to handle incoming and outgoing calls professionally. The role involves answering calls, directing them to the right department, taking messages, and providing basic information to callers. The ideal candidate has a clear speaking voice, good listening skills, and a calm approach.

Key Responsibilities

• Answer incoming calls promptly and in a professional manner
• Transfer calls to the appropriate departments or individuals
• Take accurate messages and ensure timely delivery
• Make outbound calls when required for follow-ups or information sharing
• Maintain call logs and basic records
• Provide correct information to callers while following company guidelines
• Handle multiple calls efficiently during busy hours
• Maintain confidentiality of company and caller information

Requirements and Skills

• High school diploma or equivalent