Telephone Operator

A Telephone Operator t is responsible for processing all incoming and outgoing calls accurately and courteously.
**What will I be doing?**
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Process all incoming and outgoing calls accurately and courteously
+ Records and controls accurately wake up calls
+ Pages guests in co-operation with concerned departments
+ Assists guests with international calls and directory queries
+ Calls guests by name whenever possible
+ Pages staff member when requested
+ Abides by principles of guest privacy
+ Handles guests' needs or requests and reports complaints to the Supervisor
+ Report on logbook daily
+ Bill call costs
+ Aware of local telephone listings and frequently dialed numbers
+ Advises defects on switchboard equipment to Supervisor
+ Attends to all guest queries and requests promptly
+ Maintains detaile...