Telephone Operator

Telephone Operator – Accor

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Company Description: Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, yet all share a common ambition: to keep innovating and challenging the status‑quo.

Job Description

• Receive and answer all calls in a professional, friendly, and efficient manner.
• Maintain clear and effective communication with all departments to ensure smooth service delivery.
• Address guest inquiries politely and courteously, aiming to exceed expectations.
• Greet guests by name when answering calls in line with Accor service standards.
• Stay updated on hotel facilities, services, and local information to provide accurate assistance.
• Utilize Opera guest profile system to maintain awar...