Job Description

Job Description

Job Purpose

This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

Primary Responsibilities

Operation

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Hotel Standards
  • Record and control wake-up calls accurately
  • Assist guests with international calls and directory queries. Address guests by name whenever possible
  • Bill call costs
  • Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty Manager
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Page staff member when requested
  • Abide by principles of guest privacy
  • ...

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