Job Description
**A Telephone Operator answer hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency.**
**What will I be doing?**
**As a Telephone operator, your role is essential to distribute and link information throughout the hotel, be it guest-related or internal.**
**·** **Answers calls originating from external and internal sources.**
**·** **Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.**
**·** **Assists guests with directions or other required information.**
**·** **Open and close tickets as per guest or staff requests**
**·** **Directs hotel staff to assist guests, upon request.**
**·** **Communicates to callers in a clear and concise manner.**
**·** **Inputs/writes messages using proper grammar and spell...
**What will I be doing?**
**As a Telephone operator, your role is essential to distribute and link information throughout the hotel, be it guest-related or internal.**
**·** **Answers calls originating from external and internal sources.**
**·** **Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.**
**·** **Assists guests with directions or other required information.**
**·** **Open and close tickets as per guest or staff requests**
**·** **Directs hotel staff to assist guests, upon request.**
**·** **Communicates to callers in a clear and concise manner.**
**·** **Inputs/writes messages using proper grammar and spell...
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