Job Description

Role

:

  • Office based Monday to Friday, 37.5 hours per week

  • Responsible for handling incoming queries by receiving phone calls, emails, portal, and live chats. Responding to these within the agreed target time and meeting any agreed personal targets.

  • To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.

  • Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.


    • The Person:



  • Customer service focused background with an interest in engineering or design

  • Looking for a long term career based role

  • Lots of training and future career progression for them to soak up

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary...

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