Job Description
Are you passionate about building, scaling, and supporting enterprise-grade telephony solutions? TELUS International is looking for an experienced Telephony Engineer to lead and support our global telephony operations , ensuring high availability, reliability, and seamless voice communication across the organization.
Role Overview
As a Telephony Engineer, you will be responsible for the design, planning, operation, and optimization of telephony solutions. You’ll collaborate closely with cross-functional IT teams, manage critical incidents, engage vendors, and stay ahead of emerging telephony technologies.
Key Responsibilities
Own and manage TELUS International’s global telephony operations , ensuring continuous availability and reliability
Lead and support the Global Telephony Team
Manage and resolve P1/P2 telephony incidents and outages ; assist with P3 multi-user incidents when required
Design, plan, and maintain telephony infrastructure, ensuring high-quality an...
Role Overview
As a Telephony Engineer, you will be responsible for the design, planning, operation, and optimization of telephony solutions. You’ll collaborate closely with cross-functional IT teams, manage critical incidents, engage vendors, and stay ahead of emerging telephony technologies.
Key Responsibilities
Own and manage TELUS International’s global telephony operations , ensuring continuous availability and reliability
Lead and support the Global Telephony Team
Manage and resolve P1/P2 telephony incidents and outages ; assist with P3 multi-user incidents when required
Design, plan, and maintain telephony infrastructure, ensuring high-quality an...
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