Job Description

The opportunity

As a Telephony Engineer, you will be a part of Telephony Engineering team designing and implementing various solution.

Your key responsibilities

  • Design and implement AudioCodes devices, Microsoft Teams Direct Routing, Genesys call routing

  • Administration and support of Telephony products (AudioCodes, Genesys, 911, ETC)

  • Work effectively with the stakeholders to gather and document Legacy discovery information

  • Develop a comprehensive and detailed SoW

  • Validate Bill Of Materials

  • Responsible for detailed documentation of the solution in the form of LLD/HLD

  • Resolution ownership of technical challenges occurring during/after the implementation

  • Identify various service improvement opportunities

  • Conduct routine hardware and software audits for all the supported systems to ensure compliance with the established standards, policies, procedures, and requirements

  • Assist in developing support and monitoring processes

  • Engage with the vendors/service providers and ensure the standards are met

    • Skills and attributes for success

  • Knowledge of AudioCodes gateways and SBCs

  • Knowledge of Microsoft Direct Routing

  • Expertise in Session Initiation Protocol, PSTN Connectivity, VoIP, and Contact Center Solution

  • Experience in troubleshooting and supporting AudioCodes SBC, Microsoft Teams, Polycom

  • Proficient in configuring and managing AudioCodes environment independently

  • Minimum 8 years of experience in Contact Centre solutions, preferably Genesys Cloud. Google Dialog flow CX, BitBucket/GitHub/AzureDevOps

  • Experience with Genesys Cloud based contact centre applications, Genesys certification will be an advantage.

  • Technical experience in a large diverse voice environment

    • To qualify for the role, you must have

  • 10 years of hands-on experience in design and implementation of VoIP solutions that includes but not limited to AudioCodes SBC, Microsoft Teams, Polycom

  • Strong knowledge in troubleshooting with tools like Wireshark, Syslog Viewer

  • Knowledge of SIP, RTP, SRTP, RTCP, SDP, audio codecs and video codecs

  • Experience in number porting support with various telecom service providers

  • BitBucket/GitHub/AzureDevOps

  • Google Dialog flow

  • Azure functions

  • Java/JavaScript/python experience to create backend for your bot

  • Strong analytical skills.

  • Understanding of IP telephony technologies (SIP, WebRTC)

    • Ideally, you’ll also have

  • AudioCodes Certified Professional

  • Understanding of REST API’s

  • Experience with (nice to have)

    • What we look for

  • The successful candidate would be able to independently configure and manage complex VoIP environment

  • Ability to liaise with multiple stakeholders

  • Work effectively in a highly effective and dynamic environment

  • Strong presentation skills to clearly convey complex and elaborate information to a diverse audience

  • Analytical and problem-solving ability

  • Excellent written and oral communication skills in English

    • What we offer


    EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

    • EY | Building a better working world 

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