Job Description
Job Title: Telephony Engineer-Noida(Onsite Role)
Location: Noida(Work From Office)
Department: IT Infrastructure / Operations Support
Reports To: IT Manager / Infrastructure Lead
Employment Type: Full-time
Shift: US Shift
Job Summary:
The Telephony Engineer is responsible for the design, configuration, implementation, and maintenance of enterprise telephony systems supporting voice communication for business operations — including call centers, interpretation teams, and remote users. The role involves working with on-premise and cloud-based VoIP platforms, managing integrations with contact center applications, troubleshooting complex telephony issues, and ensuring optimal system performance and uptime.
Key Responsibilities:
Design, deploy, and maintain VoIP and telephony infrastructure, including PBX systems, SIP trunks, SBCs, and call routing configurations.
Manage and support cloud-based telephony systems (e.g., Avaya, Cisco, Genesys, Twilio...
Location: Noida(Work From Office)
Department: IT Infrastructure / Operations Support
Reports To: IT Manager / Infrastructure Lead
Employment Type: Full-time
Shift: US Shift
Job Summary:
The Telephony Engineer is responsible for the design, configuration, implementation, and maintenance of enterprise telephony systems supporting voice communication for business operations — including call centers, interpretation teams, and remote users. The role involves working with on-premise and cloud-based VoIP platforms, managing integrations with contact center applications, troubleshooting complex telephony issues, and ensuring optimal system performance and uptime.
Key Responsibilities:
Design, deploy, and maintain VoIP and telephony infrastructure, including PBX systems, SIP trunks, SBCs, and call routing configurations.
Manage and support cloud-based telephony systems (e.g., Avaya, Cisco, Genesys, Twilio...
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