Telesales Junior Manager

Job Description

The Sr Business Development Manager for Telesales is responsible for leading a team of Specialists and Sr Specialists handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through structured reporting, coaching, and operational alignment ensuring the team meets monthly targets on touchpoints, renewals, upsells, and collections.

Duties and Responsibilities

• Client Retention & Churn Recovery
• Implement and monitor client retention strategies, ensuring accounts are proactively managed before renewal dates.
• Track and support the recovery of churned or at risk accounts, with clear action plans and recovery timelines.
• Identify trends in client loss and coach the team to preempt similar risks in the future.

• Revenue & Up...