Job Description

POSITION PURPOSE

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.Represents the bank in a courteous and professional manner.Receives and processes deposits.Receives and processes loan payments.Cashes checks and other negotiable instruments for clients.Examines documents for endorsements and negotiability.Processes transfers between accounts.Sells traveler’s checks, official checks, and money orders.Processes credit card cash advances.Verifies and balances cash daily.Detects and resolves discrepancies promptly.Offers other Bank products to meet customer needs and strengthen the relationship.Has no more than one proof error within a 30-day period.Follow Teller procedures consistently and adheres to compliance requirements.Other duties as assigned.
  • Assumes responsibility for establishing and maintaining effective, professional business relations with clients.Ensures that client requests and inquiries are promptly resolved.Operates online teller terminal.Maintains privacy of customer information.Ensures that the Bank’s quality reputation is maintained and projected.
  • Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.Assists area personnel as required.Assists with training or orientation as needed.Keeps supervisor informed of area activities and of any problems or concerns.Completes required reports and records accurately and promptly.Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
  • Assumes responsibility for related duties as required or assigned.Performs night drop functions as assigned.Performs related clerical duties as assigned.Ensures that work areas are clean, secure, and well maintained.Cross sells Bank products and services.

    • The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

    SUPERVISORY RESPONSIBILITIES

    This role has no supervisory responsibilities.

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    PERFORMANCE MEASUREMENTS

  • Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
  • Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
  • Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
  • Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
  • Required reports and records are accurate, complete, and timely.
  • Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
  • The Bank’s professional reputation is maintained and conveyed.

    • QUALIFICATIONS

    Education/Certification:High school graduate or equivalent.

    Required Knowledge:Understanding of Bank operations preferred.

    Required Knowledge 

    PROFICIENCIES: Mentor Program

    All required training and webinars in 90-day plan

    GS3 Program

    Precision

    Integrated Teller – Advanced functions (split, cash advance, CC, etc.)

    CTR/MIL understanding

    IVIEW

    Product Knowledge

    SCO

    ATM Balancing

    WITS/Wires – min. domestic

    Risk Management Skill

    Dual Control

    Experience Required:At least one year of related experience/cash handling required.

    Previous Teller experience preferred. 

    Skills/Abilities: Good communication skills.

    Professional appearance, dress, and attitude.

    Good math skills.

    Good typing skills.

    Ability to operate related computer applications and business equipment including 

    adding machine, typewriter, copy machine, coin, and money counting machines,

    and telephone.

    PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

    Talking:Especially where one must frequently convey detailed or important instructions or 

    ideas accurately, loudly, or quickly.

    Average Hearing:Able to hear average or normal conversations and receive ordinary information.

    Finger Dexterity:Using primarily just the fingers to make small movements such as typing, picking

    up small objects or pinching fingers together.

    Repetitive Motion:Movements frequently and regularly required using the wrists, hands, and/or

    fingers.

    Average Visual Abilities:Average, ordinary, visual acuity necessary to prepare or inspect documents or 

    products, or operate machinery.

    Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

    No hazardous or significantly unpleasant conditions (such as in a typical office).

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    MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

    Reasoning Ability:  Ability to apply common sense understanding to carry out detailed but uninvolved 

    instructions and to deal with problems involving a few variables.

    Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages, 

    and to draw and interpret graphs.

    Language Ability:  Ability to use passive vocabulary of 5,-6, words; read at a slow rate;

    And define unfamiliar words in dictionaries for meaning, spelling, and

    pronunciation.

    Ability to write complex sentences, using proper punctuation, and using adjectives 

    and adverbs.

    Ability to communicate in complex sentences, using normal word order with

    present and past tenses and good vocabulary.

    Monday - Friday: Flexible 40 hours

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