Job Description

Description

Position Summary:

The Teller Manager efficiently manages and supervises the operations of the Teller area and sales activities of the Teller staff. Ensures customers are served promptly and department activity balances at the end of each business day. Collaborates with managers, supervisors and staff at all levels and from all locations to ensure FirstBank distinctive service excellence is delivered on a consistent basis.

Essential Duties and Responsibilities:

  • Monitor Teller execution of daily sales and service, ensuring best practices and high- quality service, bank established guidelines and brand model are delivered to maximize opportunities and meet customer financial needs; personally execute to the same level as needed.
  • Answer escalated Teller staff and advanced customer inquiries as needed; engage Teller staff in the sales process using coaching and leadership strategies to encourage a consistent applic...

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