Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2

PLEASE DO NOT SUBMIT ANYONE WHO PREVIOUSLY INTERVIEWED OR WAS REVIEWED ON PREVIOUS HELPDESK REQS.


Executive Summary:

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.



Key Responsibilities:

Customer Support:

• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.

• Build trust and rapport with end...