Tenancy Operations Executive

Key Responsibilities

· Tenant Helpline Management

· Respond to all incoming tenant requests and issues via helpline (phone, App, WhatsApp, or email).

· Record and track all cases in a systematic log.

· Provide courteous, prompt, and solution-oriented service.

· Repairs and Expense Approvals

· Prepare and submit detailed repair quotations and justifications for expense approval

· Follow up on approval status and update stakeholders accordingly.

· Maintenance Coordination

· Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing.

· Ensure timely follow-up on completion and quality of works.

· Troubleshooting Support

· Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing).

· Escalate complex cases to appropriate professionals.

· Maintain accurate records of maintenance jobs, approvals, and inspection results.

· Conduct thorough inspections for tenant check-in and check-out.

· Prepare condition reports with photographic evidence.

· Coordinate rectification works post-inspection.

Requirements

· Proficient in Microsoft Office (Word and Excel) and applications saavy.

· Strong multi-tasking, communication and coordination skills.

· Service-oriented with a calm, helpful demeanor.

· Familiarity with residential property maintenance issues will be helpful.

· Familiar with RFQ, invoice, SO/DO processing.

· Some customer service background.

· Detail-oriented and organised.

· Willing to work occasional evenings/weekends for (2-3 hours), with off-in-lieu.

· Good command of written and spoken English.

· Ability to work in fast-paced environment and independently face end-users.