Job Description

IT Dispatch Coordinator L1 PH

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive IT Dispatch Coordinator L1 PH to quickly respond, open/own tickets/requests, daily monitor/update and effectively resolve requests received through the helpdesk.

  • Client in 190+ countries
  • 6000+ Engineers
  • 200+ Enterprise Clients

We foster an open, friendly, and supportive growth‑oriented culture where individuals’ achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

What you’ll do

  • Helpdesk & Ticket Management: Promptly respond to requests, open/own tickets, monitor and update daily, and ensure effective resolution using ticketing systems.
  • SLA & Priority Management: Manage request delivery on a first‑in, first‑out basis based on priority, ens...

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