Job Description

  • Support in business development initiatives and participate in pitches to prospective clients
  • Client relationship ownership and management for multi-million / year accounts
  • Work with domain experts and clients to define project objectives, approach, plan and budget
  • Growth and mentorship of team members across the program management, creative and strategy domains
  • Revenue and resource management across the business & accounts
  • Oversee the overall program activities, controlling needs, schedule, cost and quality
  • Lead diverse multi-skilled teams to deliver integrated solutions that achieve measurable business results
  • Lead and manage end-to-end project delivery for digital marketing and e-commerce initiatives, including e-commerce and LINE platform integrations.
  • Collaborate with clients to understand their business objectives, requirements, and expectations, and translate them into actionable project plans and deliverables.
  • Define project scope, goals, and milestones, and develop comprehensive project schedules and budgets.
  • Identify and mitigate project risks, issues, and dependencies, and proactively implement solutions to ensure project success.
  • Coordinate and communicate effectively with internal teams, external vendors, and stakeholders to ensure alignment and transparency throughout the project lifecycle.
  • Monitor project progress, track key performance indicators (KPIs), and provide regular updates and reports to stakeholders.
  • Conduct post-project evaluations to assess outcomes, identify lessons learned, and implement process improvements for future projects.
  • Act as the client point of contact to manage and control program objectives
  • Facilitate stand-ups, workshops, decision making and conflict resolution
  • Keep track of project financials and deliver the programs as per the sold-as margins
  • Stay abreast of industry trends, best practices, and emerging technologies in digital marketing, e-commerce, and CRM, and share knowledge and insights with the team.
  • Best work out of our talented creative department.

  • Creatively driven and always keen to explore new routes to market
  • Excellent understanding of agency/creative/production processes
  • Experience as an Account Director or a Senior Account Manager with at least 5 years agency experience
  • Experience of managing financials across multiple projects
  • Natural leader with effective management and delegation skills
  • Highly effective written and verbal communication skills
  • Pro-active and organized, with particular attention to detail
  • Excellent influencing and negotiation skills
  • Confident and self-motivated
  • Maturity in relating and interacting with people at all levels

  • Develop solid business relationships with clients through regular and pro-active contact
  • Own your assigned projects and campaigns, keeping clients informed of account direction and maintaining forward momentum on campaign projects
  • Determine how best the client’s brief can be met with consultation of the wider team as required
  • Liaise closely with the strategic planning team to understand the competitive environment
  • Encourage creative colleagues to develop best-in-class work in line with required strategic direction
  • Effectively present agency work/proposals to clients and support other team members and agency colleagues
  • Attend regular client status meetings and review both status and contact reports
  • Actively manage and take responsibility for campaign finances

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