Ticket manager analyst - remoto/br

*Please, submitting your CV in English will be a plus!*

As a Junior Ticket Manager Analyst, you will have the opportunity to be part of a constantly growing global support organization, playing a key role in maintaining the operational efficiency of our support queues and ensuring the delivery of high-quality services.
Want to be part of this transformation? Then this position is for you!

Responsibilities:

• Monitor and manage the daily flow of tickets in the support queue

• Classify, prioritize, and assign tickets to the appropriate support groups

• Ensure SLA compliance by tracking response and resolution times

• Follow up on open tickets, verifying updates and next steps with technical teams

• Identify potential bottlenecks and escalate cases when needed

• Maintain clear and proactive communication with the support team and customer-facing stakehold...