Job Description

RESPONSIBILITIES

  • Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park.
  • Provide service to 10th Man partial plan season ticket holders via phone, email and face-to-face communications.
  • Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days.
  • Track all customer service issues using CRM software.
  • Issue tickets to clients at VIP will-call window on game days.

    • CHARACTERISTICS / QUALIFICATIONS:

  • Ability to work flexible hours (~35 hours a week) including nights, weekends, and holidays.
  • Excellent communication skills including written, verbal and telephone.
  • Prior telemarketing, customer service and/or sales experience is preferred, but not essential.
  • Ability to multitask and consistently meet dead...

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