Job Description

Sauce is a premier restaurant technology platform that helps businesses grow with a commission‑free delivery and pickup structure and proprietary delivery optimization technology. Sauce serves a 105 billion dollar U.S. local restaurant business and is headquartered in NYC and Tel Aviv. The Sauce team combines decades of restaurant tech experience with seasoned tech, sales, marketing, product and operations executives to produce an industry‑changing delivery system for successful local restaurants and chains.

What You'll Do

  • Customer issue resolution (Tier 0)
  • Provide instant automated responses to common customer questions across chat, WhatsApp, email, and phone channels
  • Resolve repetitive inquiries such as B2C delivery & order status updates, B2C refund and cancellation policies, B2B basic troubleshooting steps, and B2B & B2C FAQ and product guidance
  • AI workflow & automation development – design and maintain conversational flow...

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