Job Description

Overview

Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.

This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.

Responsibilities

  • Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.
  • Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.
  • Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.
  • Network Troubleshooting: Investigate and troubleshoot network-relate...

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