Job Description
Job Title: Tier 1 IT Support Specialist – Remote
Location: Remote
Summary
We are seeking a Tier 1 IT Support Specialist to provide first‑line support for our global workforce. You will handle initial triage, basic troubleshooting, and standardized requests across our core tools, escalating complex issues to Tier 2 while maintaining excellent communication and documentation.
This role requires mandatory hands‑on experience with Google Workspace and strong fundamentals in Microsoft 365. Ideal candidates have solid troubleshooting instincts and a desire to grow into a Tier 2 role working with security tools like Zscaler, RMM platforms, and VOIP/contact‑center systems.
Responsibilities
Frontline Incident and Request Management
- Act as first point of contact via ticketing system, email, and VOIP/phone
- Log, categorize, and prioritize tickets in Jira Service Management according to SLAs
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