TIER 1

Job Title: IT Support Specialist Shift: M-F 8am to 5pm PST, On call rotation required 1-2 per week Job description: The IT Support Specialist is an on‑site Tier 1 / Tier 1.5 support role responsible for delivering hands‑on, user‑focused technical support to office staff. This position goes beyond ticket intake and focuses on active problem solving, real‑time user assistance, and end‑to‑end resolution whenever possible. The role supports desktops, Microsoft 365 applications, SaaS systems, user access, and basic network connectivity, ensuring users are fully operational before escalating to Tier 2 or third‑party vendors when needed. All work is logged and tracked through the company’s IT service management system. Responsibilities End User Support & Troubleshooting • Provide hands on technical support for end users via phone, screen sharing, and in person assistance. • Diagnose, troubleshoot, and resolve issues related to desktop applications, SaaS platforms, and Microsoft 365 tools, exh...