Job Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Tier 2 Desktop Support Analyst to support the Department of Commerce.

Responsibilities:

+ Provide end-users exceptional Tier 2 desktop support, addressing hardware, software, and network-related issues.

+ Troubleshoot, diagnose and resolve complex technical issues through remote and on-site support.

+ Utilize ServiceNow to log, track, and manage support tickets, e...

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