Job Description

Job Description

Req ID: 305082 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Tier 2 Help Desk Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).

The Tier 2 Help Desk Analyst provides advanced technical support to users in a federal government environment. This role requires in-depth knowledge of IT systems and applications, as well as strong analytical and problem-solving skills. The analyst will handle complex issues escalated from Tier 1, providing deskside support, remote support, and on-site support at customer locations.

Responsibilities:

  • Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning...

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