Tier 2 Helpdesk Technician

JOB TITLE:

• Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 hours per week LOCATION: Smyrna, GA LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy.


• The Senior Help Desk Technician plays an important role in making sure that happens.
• The Senior Help Desk Technician handles escalated support requests for the Service Delivery Team .
• They are assigned support requests that a Junior Help Desk Technician can’t handle.

When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support.   RESPONSIBILITIES & TASKS Customer service Work on and resolve escalated Help Desk Tickets Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Remote Hardwa...