Job Description

Role and Responsibilities


Advanced Troubleshooting


  • Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise.




  • Perform root-cause analysis to prevent recurring incidents.


    • System Administration


  • Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365.




  • Support and execute backup processes, disaster recovery procedures, and system restorations.


    • Network Management


  • Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure.




  • Assist in configuring and optimizing network equipment to ensure reliable performance.


    • Documentation & Process Improvement


  • Maintain detailed and ...

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