Tier 2 Support Engineer

ABM Technology Group is seeking a highly skilled andedicated Level 2 Technician to join our IT support team. As a Level 2

Technician, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of their IT environments. Your

expertise will be essential in troubleshooting complex technical issues, assisting Level 1 support, and delivering top-notch customer service.

Key Responsibilities:

Technical

• Support: Provide expert technical support to clients, including
• troubleshooting hardware and software issues, diagnosing network problems,
• and resolving technical challenges efficiently.

Problem

• Resolution: Analyze and resolve Level 2 support tickets, escalating to
• Level 3 support when necessary. Ensure timely resolution of client issues
• to meet service level agreements (SLAs).

Client

• Communicat...