Job Description
**Tier 2 Support Specialist - Altra Dr. Migrate**
- **Must be C1 or C2 in English. Remote (Local work hours)**:
- Full Time with Inviso supporting Microsoft
We are seeking a detail-oriented and technically skilled Tier 2 Support Specialist to join our support team for the Altra platform, which includes DMC (Dr. Migrate Collector) and Dr. Migrate, Altra’s advanced migration assessment and planning platform. This role is vital in ensuring a seamless user experience by addressing issues escalated from Tier 1 support and collaborating with engineering teams to enhance platform usability. Furthermore, it plays a crucial role in the smooth deployment, operation, and troubleshooting of DMC, a secure, agentless infrastructure discovery tool designed for modernization and migration planning.
**Key Responsibilities**:
- Respond to and resolve escalated technical issues related to the Altra platform, including user access, configuration, integrations, and performance.
- Analyze ...
- **Must be C1 or C2 in English. Remote (Local work hours)**:
- Full Time with Inviso supporting Microsoft
We are seeking a detail-oriented and technically skilled Tier 2 Support Specialist to join our support team for the Altra platform, which includes DMC (Dr. Migrate Collector) and Dr. Migrate, Altra’s advanced migration assessment and planning platform. This role is vital in ensuring a seamless user experience by addressing issues escalated from Tier 1 support and collaborating with engineering teams to enhance platform usability. Furthermore, it plays a crucial role in the smooth deployment, operation, and troubleshooting of DMC, a secure, agentless infrastructure discovery tool designed for modernization and migration planning.
**Key Responsibilities**:
- Respond to and resolve escalated technical issues related to the Altra platform, including user access, configuration, integrations, and performance.
- Analyze ...
Apply for this Position
Ready to join Inviso? Click the button below to submit your application.
Submit Application