Tier 2 Technical Customer Experience Advocate | Ortigas / BGC | Night Shift

Job Overview

Work on-site at either Ortigas or BGC.

Fixed night shift.

3+ years of hands‑on technical support experience, ideally in SaaS, software, or technology‑enabled products.

The main responsibilities of a TECHNICAL CUSTOMER EXPERIENCE (CX) ADVOCATE include

Customer Support

• Provide real‑time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in‑depth knowledge of Photobooth Supply Co.’s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
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