Job Description
Description
• Diagnose computer errors and triage to determine the urgency of issues. • Install, configure, and upgrade PC software and operating systems. • Facilitate Onsite and escalation support activities. • Repair computer hardware, such as keyboards and printers. • Provide technical support over the phone or Web to end users /clients. • Use remote support software to take control of end-user’s computers to troubleshoot, diagnose and • resolve issues. • Setup new user and email accounts • Assist end-users with password changes. • Setup email on Computers and Mobile devices • Install printers and Software on Client PCs • Document Resolution steps for closed tickets and notes for escalations. • Create and maintain documentation about Customer networks. • Escalate to higher tier support to resolve customer issues within SLA. • Create and maintain documentation about Customer networks. • Setup new user and email accounts • Install printers and Software on Client PCs • Troubles...
• Diagnose computer errors and triage to determine the urgency of issues. • Install, configure, and upgrade PC software and operating systems. • Facilitate Onsite and escalation support activities. • Repair computer hardware, such as keyboards and printers. • Provide technical support over the phone or Web to end users /clients. • Use remote support software to take control of end-user’s computers to troubleshoot, diagnose and • resolve issues. • Setup new user and email accounts • Assist end-users with password changes. • Setup email on Computers and Mobile devices • Install printers and Software on Client PCs • Document Resolution steps for closed tickets and notes for escalations. • Create and maintain documentation about Customer networks. • Escalate to higher tier support to resolve customer issues within SLA. • Create and maintain documentation about Customer networks. • Setup new user and email accounts • Install printers and Software on Client PCs • Troubles...
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