Job Description

A tech-driven customer support company in Colombia is seeking a Tier 2 Customer Care Agent to tackle complex customer issues. The ideal candidate will resolve technical challenges, escalate cases from Tier 1, and maintain high-quality documentation to enhance service delivery. This role emphasizes problem-solving and teamwork, working closely with engineering and product teams. Enjoy competitive salary, prepaid medicine, life insurance, and extensive legal benefits including an indefinite-term labor contract.
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