Tier 2 Technical Support Specialist

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview

This role acts as the technical escalation bridge between Tier 1 Support and Engineering for the Back in Stock (BIS) and Slidecart apps. You will handle complex theme, frontend, and deliverability issues, ensuring all fixes are safe, documented, and reversible. You will troubleshoot rendering conflicts, app integrations, and email domain issues, while validating systemic bugs and providing Engineering with clear reproduction steps. You will also manage customization boundaries, knowing when requests require higher-level solutions.