Job Description

Overview

GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On – Internal (SSOi), Single Sign-On – External (SSOe), Electronic Signature (eSig), Authorization Management Service (AMS), and Compliance Audit and Reporting (CAR). This position is 100% remote within the United States.

Responsibilities

The Help Desk Analyst responsibilities include:

  • Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff
  • Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fix
  • Assist the Operations & Maintenance (O&M) team to liaison wi...

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