Job Description


Primary Role


Serve as the Tier 3 escalation point within the Microsoft ecosystem. Provide expert-level support and troubleshooting across Microsoft 365, Intune, and Azure environments. Lead resolution of the most complex technical issues, ensuring long-term solutions that strengthen reliability, security, and user experience.

Key Responsibilities


  • Act as the final escalation tier for technical issues within Microsoft 365, Intune, and Azure.
  • Diagnose and resolve advanced problems related to cloud infrastructure, identity management, security policies, and device compliance.
  • Manage and optimize Microsoft Intune for endpoint security, device compliance, application deployment, and conditional access.
  • Administer and secure Microsoft 365 environments, including account lifecycle management, Exchange Online migrations, DLP configuration, and distribution group management.
  • Configure and manage Azure Active Directory (...

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