Tier 3 IT Support Microsoft Ecosystem

Primary Role

Serve as the Tier 3 escalation point within the Microsoft ecosystem. Provide expert-level support and troubleshooting across Microsoft 365, Intune, and Azure environments. Lead resolution of the most complex technical issues, ensuring long-term solutions that strengthen reliability, security, and user experience.

Key Responsibilities

• Act as the final escalation tier for technical issues within Microsoft 365, Intune, and Azure.
• Diagnose and resolve advanced problems related to cloud infrastructure, identity management, security policies, and device compliance.
• Manage and optimize Microsoft Intune for endpoint security, device compliance, application deployment, and conditional access.
• Administer and secure Microsoft 365 environments , including account lifecycle management, Exchange Online migrations, DLP configuration, and distribution group management.
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