Tier 3 – Support Engineer (Middle) IRC285857

Description
Project Description

We are redefining the standard of care in mental health. Our platform empowers clinicians by automating administrative burdens—such as note-taking and compliance auditing—using cutting-edge AI and real-time audio analysis. By bridging the gap between clinical sessions and actionable data, we allow providers to focus on what matters most: the patient.

It uses a Chrome extension to capture session data and scrape information from clinical interfaces, which is then processed through a Django backend and Flask-based AI microservices. The system handles real-time data orchestration via Kafka and complex batch workflows with Airflow. Security and identity are managed via Auth0 and Cloudflare WAF. You will investigate technical issues across this entire stack, including browser-level scraping failures, API errors, and event-driven processing delays.

About The Role
The Tier 3 Support Engineer acts as the highest technical escalation...