Tier I Help Desk Technician

Job Description

Tier 1 Help Desk Technician

Iron Bow Technologies has a need for a Tier 1 Help Desk Technicians interested in a permanent, full-time opportunity in Herndon, VA supporting a longtime Federal Government customer.

This hybrid position offers work schedules for remote and onsite at our Customer Call Center in the Herndon, VA. We are seeking candidates to support a shift of Mon-Fri, 8am-4:30pm (EST)

The selected candidate will join a Tier 1 Help Desk Support Team supporting about 3,000 Department of Justice (DOJ) users. Our Help Desk Technicians are the 1st point of contact for customers seeking support and issue resolution. Our Support Team uses Cherwell to initiate incidents, work orders and service requests that capture support needs from calls, emails, voicemails, and web requests. Candidates with a strong passion for technology and ensuring that end-users remain productive and services are available are enc...