Tier II Support Technician

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients.

This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support.

The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service.

Core Responsibilities * This position may be required to provide on-site services.

Advanced Troubleshooting Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve.

Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems.

Server Administration Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V).

Configuring and maintaining Active Directory, DNS, DHCP, a...