Tier2 Engineer

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Manages the day-to-day operations of Level 2 Support teams for a specific Service or Core Network domain. (CS/PS/Fixed Voice Network Cores, VAS and Applications, Security Platforms) Ensures the delivery of high-quality technical support and services to meet customer needs.

Responsibilities

• Responsible for managing the delivery and fulfillment of support and services provided by Technical Managers and Senior Engineers.
• Provides guidance and leadership in the overall resolution of complex issues and complaints related to services and Telco Core Network Equipment.
• Ensures right resources are assigned to the incident resolution, issue handling and projects support/acceptance.
• Oversees the execution of bu...