Job Description
E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. Within GNE, the Experience Team focuses on delivering reliable, intuitive, and outstanding end-to-end journeys for all TikTok Shop users.
We are seeking a Seller Ecosystem & API Strategy Program Manager to define the strategic architecture of our seller-facing API ecosystem, harmonizing technical infrastructure with human-centric operations to support how our sellers communicate with buyers and our platform. You will bridge the gap between technical product capabilities and operational excellence. By driving end-to-end process improvements and deep API service optimization, you will empower sellers to serve buyers more effectively, ultimately moving the needle on buyer CSAT and seller API adoption. Responsibilities: - API Strategy & Parity: Lead the charge in ensuring total functional consistenc...
We are seeking a Seller Ecosystem & API Strategy Program Manager to define the strategic architecture of our seller-facing API ecosystem, harmonizing technical infrastructure with human-centric operations to support how our sellers communicate with buyers and our platform. You will bridge the gap between technical product capabilities and operational excellence. By driving end-to-end process improvements and deep API service optimization, you will empower sellers to serve buyers more effectively, ultimately moving the needle on buyer CSAT and seller API adoption. Responsibilities: - API Strategy & Parity: Lead the charge in ensuring total functional consistenc...
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