Job Description

On behalf of Tipalti, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!


SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.


Customer Support Engineer works directly with customers to identify and resolve basic customer issues and needs.


Responsibilities:


  • Provide world-class service to our customers and ensure customer success post-sales.
  • Provide specialized support on both technical and product issues, and also manage customer escalations.
  • Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
  • Act...

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