TMS Support Technician (French Speaker)

The TMS Support Technician will provide technical assistance to our international clients, primarily in France, ensuring they receive exceptional support and maintain high satisfaction with our software solutions. This role involves working regular weekday shifts (Monday to Friday) and participating in an on-call rotation during certain nights and weekends to guarantee continuous service availability.

• Follow up, rate and diagnosis of incidents reported by our clients using different tools (Service Now, tickets, email and phone calls); 
• Implement solutions to unblock the clients account; 
• Be able to interpret XML setting rules; 
• Report of logistic incidents to the R&D team; 
• Validate and apply corrective measures developed by the R&D team; 
• Be able to prioritize corrective measures; 
• Management of the relationship with the customer.