Tool Operations

Job Overview

We're looking for a Tool Operations & Growth Manager to oversee approved users of the tool, support their day-to-day needs, and lead the marketing efforts that drive adoption, engagement, and visibility. This role blends user support, operational oversight, performance tracking, and hands-on marketing.

Key Responsibilities

User Management & Support

• Serve as the main point of contact for approved users, answering questions and providing guidance.
• Manage onboarding, approvals, ongoing support, and user education.
• Maintain clear support materials such as FAQs, guides, and onboarding templates.

Operations & Performance

• Monitor platform usage, user behavior, and overall engagement.
• Identify trends, friction points, and opportunities for improvement.
• Work with product and engineering to communicate issues, feedback, and feature ideas.
• Prepare simple, consistent performance ...