Job Description

Minimum qualifications

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.

  • 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
  • Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).
  • Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
  • Experience working with distributed systems and in distributed systems solutions, design patterns, or best practices.
  • Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Preferred qualifications

  • Experience in crisis response/escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.
  • Experience working with pu...

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